UPDATE SEARCH
Share with friends
Customer Relations Experience Analytics
|
Category
|
: |
Customer Services/ Call Centre
|
|
Skill Set
|
: |
analytical,business development,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pressure handling,problem solving,requirements analysis,team management
|
|
Career Level
|
: |
Junior
|
|
Employment Type
|
: |
Full Time
|
|
Min Work Experience
|
: |
1 - 2 Years
|
|
Min Educational Level
|
: |
Bachelors Degree
|
|
Monthly Salary
|
: |
Unspecified
|
|
Benefits
|
: |
As per UAE labour law
|
Description
Manage a team of researchers (6 people);
Formulate goals for the direction of CJM, set tasks and monitor their implementation on time;
Supervise various projects in the CJM direction;
Organize and lead cross-functional working groups based on the results of the research;
Job Requirements
Higher education
Management experience in the field of customer experience or customer service from 2 years;
Knowledge of CJM research methods;
Ability to present research materials in the format of presentations and the ability to speak in front of a large audience;
Formulate goals for the direction of CJM, set tasks and monitor their implementation on time;
Supervise various projects in the CJM direction;
Organize and lead cross-functional working groups based on the results of the research;
Job Requirements
Higher education
Management experience in the field of customer experience or customer service from 2 years;
Knowledge of CJM research methods;
Ability to present research materials in the format of presentations and the ability to speak in front of a large audience;
