Receive inquiries from customers by phone or in our support system

Remote control of customers’ troubleshooting system

Solve first-line cases and guide the customer to solve the problem themselves

Make precise error descriptions and pass this on in our service apparatus

Test new features and bug fixes before version updates

Create and maintain user guides and documentation

Job Experience:
Experience from user support, but it is not a requirement

Desirable with some education in ICT

Relevant experience can be a substitute for education

Very good English knowledge (written and fluent orally)

Good written ability

Is service-minded and wants to give a little extra to create first-class customer experiences

Has a positive attitude with a smile in his voice

Is outgoing and has good communication skills