As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
Attend staff meetings and serve on committees as required.
High School Diploma or equivalent
Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.
Job-Specific Knowledge & Skills:
Ability to multi-task and cope with peaks of demand
Strong customer service and interpersonal skills
Excellent organisational skills
Must enjoy public contact and dealing with customers face to face
Exceptional English skills, both verbal and written
Bi-lingual is an advantage
You will have a minimum of 1 years experience in a front of house or customer service role. You will have secretarial and computer skills at a professional level and will be an advanced user of Microsoft Office.
You will have excellent presentation skills and will be able to communicate with a variety of internal and external stakeholders in an effective, professional and timely manner. Working under pressure, you will be able to multi-task in an efficient manner and be able to manage a high workload at peak times throughout the school day. You will deliver an outstanding customer experience in all situations.
About your Benefits
An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefitsAbout GEMS
Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.
About the School
GEMS Wellington Academy Al Khail is a premium National Curriculum for England School, located in the rapidly expanding Dubai Hills development. The Primary section opened in September 2013 and Secondary opened in September 2014 with current enrolment at 1000. This is an international world class school dedicated to fostering a passion for excellence in learning and in life.
Recently rated ‘Outstanding’ by BSO, children learn in a vibrant, inclusive and creative learning environment that encourages teamwork, critical thinking, independent inquiry and risk-taking. Our staff are recruited almost exclusively from the UK, although applications from other countries are encouraged, and are highly skilled and experienced in delivering the National Curriculum. Teaching is significantly enhanced through the use of technology, which is used predominantly by students to create and present new content. Innovation and creativity are actively encouraged and the learning programme is significantly enhanced by a rich and varied extra-curricular programme of over 100 activities, which emphasises our belief that students should be learning from the moment they arrive in school until they leave at the end of the day. We are an internationally minded school with students representing over 80 nationalities and are an accredited member of the Council of British International Schools and British School in the Middle East. We are proud of our high achieving culture: our expectation of all students is that they strive to excel and make significant progress well beyond expectations commensurate to their starting point.