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Sea Shipment Customer Service Agent
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Category
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Customer Services/ Call Centre
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Skill Set
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analytical,business development,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pre-sales,pressure handling,problem solving,quality assurance,requirements analysis,service delivery,talent acquisition,team management,team work,workforce management
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Career Level
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Junior
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Employment Type
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Full Time
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Min Work Experience
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1 - 2 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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Unspecified
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Benefits
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As per UAE labour law
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Description
Job Information:
You take over the organization and development of individual transport solutions in the field of sea freight
They constantly create offers, calculate prices and also participate in conceptual tenders
They process daily inquiries, deal with complaints and provide information about the shipment status
You look after and advise existing customers and win new customers
You are in constant contact with our global branches, shipping agencies, freighters and rail operators
Job Requirements:
Completed forwarding or commercial training
Experience in sea freight desirable, ideally in the area of customer service
Very good knowledge of English
Good MS Office knowledge
You are a communication talent
You work in a solution-oriented, independent and precise manner
You take over the organization and development of individual transport solutions in the field of sea freight
They constantly create offers, calculate prices and also participate in conceptual tenders
They process daily inquiries, deal with complaints and provide information about the shipment status
You look after and advise existing customers and win new customers
You are in constant contact with our global branches, shipping agencies, freighters and rail operators
Job Requirements:
Completed forwarding or commercial training
Experience in sea freight desirable, ideally in the area of customer service
Very good knowledge of English
Good MS Office knowledge
You are a communication talent
You work in a solution-oriented, independent and precise manner
