Overview:
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.


To strengthen our team in Dubai, United Arab Emirates, we are looking for a full-time

Office Administrator & Customer Service Specialist (m/f/d)

In the role of an Office Administrator & Customer Care Specialist you are responsible for support and manage the QSC MEA sales operation and customers, ensuring coordination of the business which contributes to driving sustainable growth. The focus of your work is in the following areas:
Responsibilities:
Support of a defined customer base for QSC MEA internal sales.
Support of QSC EMEA Customer Service, especially for the German office
Recording of orders and processing/monitoring of these up to delivery
Recording of customer complaints and their processing
Process incoming finished goods and spare part orders from MEA customers in ERP system
Tracking customer orders from order entry until delivery.
Daily review of open orders, consolidation and shipping release.
Processing and tracking of RMA’s from MEA customers.
Administration and maintenance of customer master data in our ERP system
Contact person for the customer for service/spare parts inquiries as well as (basic) technical questions.
Interface to internal sales, logistics and finance departments.
Continuous, personal care and expansion of our customer relationships.
Support budgeting and bookkeeping procedures
Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures
Arrange and participate in meeting, conferences and project team activities
Record, analyse, report and administer according to systems and requirements
Attend training to develop relevant knowledge, techniques and skills
Qualifications:
Your profile

Education to MBO Level or qualification in customer service/relevant field is preferred
Several years of professional experience in a similar position
Strong communication skills and confident appearance
High affinity for technical/IT products
Independent and solution-oriented way of working
Professionally presented with excellent interpersonal skills
Dedicated to providing a service that ‘delights’ each and every customer
Confident handling of MS-Office and Oracle
Very good knowledge of spoken and written English is mandatory
Very good knowledge of spoken and written Arabic is an advantage
Very good knowledge of spoken and written French is an advantage
Occasional willingness to travel to our subsidiaries in Germany

We offer

A varied task in an internationally very successful company.
You can expect a committed and intercultural environment.
An attractive salary package including company health insurance
You will receive a permanent employment contract and a long-term perspective right from the start