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Customer Service Representative
Customer Services/ Call Centre
Skill Set
analytical,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pressure handling,problem solving,quality assurance,team management
Career Level
Employment Type
Full Time
Min Work Experience
2 - 5 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE labour law
The Role
Our ideal candidate will be committed to promoting and ensuring a safe work environment with demonstrated skills in planning, organizing and accomplishing his/her work in a detailed and efficient manner. This candidate should be a self-starter, a team player, adaptable, an excellent communicator with strong interpersonal skills and ability to multi-task in a fast-paced environment. Responsibilities will include but are not limited to the management of a portfolio of specific products and customers from order inquiry and placement to account settlement. Other key responsibilities include: • Coordinate and manage International orders with sales and overseas offices/agents in regards to forecast, allocation and product availability. • Process orders and deliveries and coordinate with freight forwarder, shipping scheduler and/or shipping companies/agencies to obtain freight booking and timely shipment. • Ensure that shipping documents are accurate, in compliance with letter of credit requirements and distributed timely for import clearance at destination. • Monitor and expedite shipments as necessary. • Investigate and resolve supply chain issues and customer complaints, working to develop and implement corrective actions to prevent reoccurrence. • Provide back-up coverage for team members. • Rotate “On Call” schedule with other team members for after-hours and weekend coverage.

Requires 2-3 years customer service, import/export logistics, freight forwarding and/or steamship line experience preferred. • SAP experience a plus. • Professional verbal and written communication skills in English. • Computer literate with the ability to learn customer service SAP software applications. • Ability to multi-task in a fast-paced work environment. • Proficient in Microsoft Applications including Excel, Word, and Outlook.
About the company
Gulf Polymers Distribution Company FZCO is a company in Dubai, United Arab Emirates that distributes polyethylene, polypropylene, polystyrene, and 1-Hexene products manufactured by Saudi Polymers Company. Gulf Polymers Distribution Company FZCO is a free zone company incorporated in the Dubai Airport Freezone and jointly owned by National Petrochemical Company (Petrochem), a joint stock company incorporated in the Kingdom of Saudi Arabia, and Arabian Chevron Phillips Petrochemical Company Limited, a wholly-owned subsidiary of Chevron Phillips Chemical Company LLC.
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