No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


Job Title: Customer Data Analyst

Reports to: Senior Customer Data Manager


Job Purpose

The purpose of the role is to use their passion for big data and analytics to provide the understanding and advancing of AFA division knowledge of customer behaviour by building and maintaining a 360° view of the Customer. This role will produce critical business reporting and will support users across the organization in leveraging customer-level data to drive business strategies and tactics.
Key Accountabilities

Work alongside with colleagues who possess diverse perspectives who are committed and passionate about customer advocacy.
Evaluate the effectiveness of our data, and recommend improvements in data system, regulatory reporting, business processes and procedures.
Work with a wide range of teams ensuring the data perspective is always represented
Highlight any opportunities and challenges and recommend next steps
Review the performance of all activities and provide key reports and recommendations
Implement and continuously improve data operations processes for the curation of core data assets
Understand the day-to-day issues that our business faces, which can be better understood with data
Compile and analyze data related to business'' issues
Develop clear visualizations to convey complicated data in a straightforward fashion
Work closely with the Senior Customer Data Manager, group Data / IT teams and the Automotive brands, and potentially vendors, to identify data governance, data quality and analytics opportunities based on a deep understanding of our businesses and their information assets.
Conducting data quality assessments, ensuring with all stakeholders are always adhering to data structure & protocols (ingesting or exporting data / hashing data)
Support in the development of data standards and protocols to ensure scalability and support self-service data use
Job Context

The position impacts the organisation by supporting the data governance and data quality performance, data analysis & reporting, including metrics, KPIs and issue remediation in conjunction with data owners. The incumbent is expected to establish themselves as a subject matter expert with both the Automotive brands and the Group support functions (group IT and Data / Analytics). They will collaborate and, where practicable, support standardising of processes, methodologies and procedures that can be applied throughout the Automotive division
Qualifications, experience, & skills

B.Sc. Degree. Computer Science/statistics, mathematics with emphasis on applied mathematics or informatics
Knowledge in SQL, Python and R.Advanced knowledge of relational databases
Experience working with large data sets
Experience using data to aid key business decisions
Deep understanding of Advanced Analytics - Statistics, Machine Learning, Computer Science, Economics
Candidates who are considered for this role should have demonstrated a high-level of Commercial Acumen, Clear strategic thinking and have the ability to quickly create constituency and influence at a senior level
Minimum of 3 years of working experience in data, campaign measurement, insights and data science, covering both technical and insights management elements
A deep understanding of transformation and analytics (descriptive and advanced), with proven record of delivering business impact through data, campaign analysis & insights

Job-Specific Skills

Strong communication skills (written and verbal)
Ability to self-manage and self-motivate
Strong analytical thinking, problem solving, resourcefulness and time management capabilities
Proven record of delivering business impact
Experience working with data analytics tools and reporting platforms
Proven expertise in usage of MS Office Suite and related project management systems (Preferably Microsoft Project Online Professional and JIRA)
Expertise on agile methodology or software development life cycle experience in analytics (preferably prior track record of playing the scrum master role)
Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

Behavioural Competencies:

Exceptional planning and organisational skill
Strong communication and influencing skills
Quality and result orientated
commercial and cultural awareness
Interpersonal effectiveness and relationship building in multicultural environment
Leadership and Team building

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